The Topside Attic Insulation Converse Guarantee
We stand behind every attic we work on in Converse. Since 2016, we’ve sealed and insulated over 9,000 homes, and every single job left with a written price agreed to beforehand and a documented photo record when the crew packed up. Our 365-Day Done Right Promise means if something isn’t right, we make it right - no argument, no runaround, no “that’s not our department.” You get the written scope, the written warranty, and the before-and-after blower-door numbers before anyone lifts a tool. That’s the Haven Standard, and it’s how we work in Converse, Live Oak, Universal City, and every neighborhood in between.
What’s Covered
- Workmanship on every penetration we seal. We air-seal top plates, can lights, plumbing stacks, and every attic penetration before a single bag of insulation goes in - because blowing insulation over an unsealed attic floor is throwing money into the wind. If a seal fails or a detail was missed, we come back and fix it under the 365-Day Done Right Promise.
- Materials from name-brand suppliers, never locked in. We source Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber - no proprietary product where you’re stuck with one option. If a batch arrives damaged or below spec, we replace it before it reaches your attic, and you see the product labels in your photo record.
- Cleanup that leaves no trace. Our crews wear uniforms, pass background checks, and carry drop cloths and HEPA vacuums. The documented photo record includes the “after” shots of your attic floor, your hallway, and your driveway - because the guarantee covers your whole property, not just the insulation line.
- On-time arrival with a named technician. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way. If we’re running behind, you’ll know before you wonder. No four-hour windows, no “sometime Tuesday” - a specific time, a specific person, and a specific phone number if you need to reach them.
- Honest pricing with zero gotchas. Haven Standard Clause 1: flat price, written scope, written warranty before anyone lifts a tool. The price on the page is the price on the invoice. We don’t “find” extra problems that mysteriously cost more, and we don’t start work hoping you’ll pay whatever we name at the end. If the scope changes, we write a new scope and you approve it.
Our Satisfaction Promise
If you’re not satisfied, we want to know immediately - not three months later when frustration has hardened into a dispute. Call (830) 420-0953; a live person answers 24/7, even at 10 PM on a Sunday. Wes Okafor or a senior technician will walk through the concern with you, usually same day or next business morning for non-emergencies. If we missed a seal, if the blower-door number doesn’t match what we documented, if insulation settled unevenly in a hard-to-reach corner - we schedule the fix and we do it at no charge. The 365-Day Done Right Promise is a full year because some problems don’t show up in the first 30 days: a thermal bypass that only reveals itself in August, a rodent entry point we should have caught during proofing, a vapor barrier seam that holds until the third hard rain. We don’t prorate, we don’t argue about “normal wear,” and we don’t make you prove you didn’t cause it. The written scope defines what we agreed to do, and the photo record shows what we actually did. If those two don’t line up with your experience, we make it right. That’s not a slogan - it’s the Haven Standard, and it’s why we can show 9,000 documented jobs without a single one starting without a written price.
Before
AfterLicensed & Insured Backing
Licensing and insurance aren’t marketing badges - they’re the real guarantee that lets us promise what we promise. Topside Attic Insulation Converse is state-licensed and insured & bonded, which means if a technician is injured in your attic, you’re not liable. If we damage a duct line or a roof joist during removal, our coverage handles it, not your homeowner’s policy. In Converse, where summer attic temperatures hit 140°F and winter snaps can freeze poorly sealed penetrations, the physical risk is real and the financial risk shouldn’t be yours. We carry the coverage that lets us send crews into those conditions without cutting corners on safety or on your protection. Wes Okafor has been owner and lead technician since 2016, and the licensing and insurance are maintained continuously - not renewed last-minute before a big job. When we say “we stand behind our work,” the paperwork behind us is what makes that statement worth anything. You can verify our status, and we expect you to. A guarantee without backing is just a handshake; ours has a license number, a policy, and a nine-year track record in Bexar County attics.
Free Second Opinion on Any Written Estimate
Bring us a competing quote from any Converse insulation contractor and we’ll read it with you line by line. Not to trash the competition - to show you what’s actually specified, what’s vague enough to cost more later, and whether the scope matches what your home needs. We’ve seen estimates that promise “R-38 attic insulation” without mentioning air sealing, which means you’ll pay for blown fiberglass that performs like R-19 because the wind blows right through it. We’ve seen vapor barrier quotes that don’t specify 6-mil polyethylene or seam sealing. A second opinion is free because we’re confident that an educated homeowner chooses the Haven Standard once they see the difference. Call (830) 420-0953 or bring the estimate to our office.
What You Leave With After Every Job
Every homeowner gets four things before we drive away: the written scope, showing exactly what was done; the written warranty, with the 365-Day Done Right Promise spelled out; the documented photo record, time-stamped and covering attic conditions, material installation, and cleanup completion; and on air-sealing jobs, the before-and-after blower-door test - a pressurization reading that shows, in one number, how much conditioned air your building envelope was losing before and after the work. In a recent job in the Woodlake neighborhood of Converse, the blower-door read 3,800 CFM50 before sealing and 1,900 after. The homeowner didn’t have to trust us that the sealing worked; they held the number. That’s what standing behind our work looks like in practice.
How to Start a Claim or Request a Fix
Call (830) 420-0953 anytime - live person, no voicemail loop. Describe the issue and we’ll pull your job file: photos, blower-door readings, written scope, technician notes. Most concerns resolve in one return visit. For warranty work, we schedule within 48 hours for comfort or safety issues, within one week for cosmetic or non-urgent items. You’ll get the same documentation on the fix that you got on the original job. No charge, no argument, no “we’ll get back to you.” The Haven Standard was built on this: have it in writing, do what it says, fix it if it’s wrong.
Written by Wes Okafor, Owner at Topside Attic Insulation Converse, serving Converse, Live Oak, Universal City, and greater Bexar County since 2016.